Privacy Policy
Exclusive Media (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and booking our real estate photography and media services.
Information We Collect
When you submit a booking or contact form, we may collect information such as:
- Your name
- Email address
- Phone number
- Company or brokerage name
- Property address
- Listing and property details
- Requested services, dates, and scheduling information
- Additional information you voluntarily provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and website usage data.
How We Use Your Information
We use the information we collect to process and manage bookings, communicate with you regarding appointments, provide photography and media services, deliver completed media, process payments, provide customer support, maintain our business records, and improve our website and services.
We may also use your contact information to follow up regarding services you have requested or previously purchased.
Google Calendar Integration
When an Exclusive Media photographer connects a Google Calendar account, our booking system uses authorized Google Calendar access to check scheduling availability and create or manage appointment events. Calendar access is used only for booking and scheduling functions. We do not sell Google Calendar data or use it for advertising.
Property Information & Media
Information submitted about a property may be used as necessary to complete the requested services. Photographs, videos, drone imagery, floor plans, and other media created during an appointment may be stored and delivered through our website or third-party hosting and delivery providers.
Unless otherwise agreed in writing, completed media may also be used by Exclusive Media for portfolio, website, social media, promotional, and marketing purposes.
Payments
Payments may be processed through third-party payment providers. Exclusive Media does not necessarily receive or store your complete credit or debit card information. Payment information is handled according to the privacy and security practices of the applicable payment processor.
Service Providers
We may use trusted third-party providers for services such as website hosting, cloud storage, payment processing, scheduling, email, analytics, and media delivery. These providers may process information only as necessary to provide their services to us.
Sharing of Information
Exclusive Media does not sell your personal information.
We may share information with service providers that help us operate our business, when necessary to complete a service you requested, when required by law, or when necessary to protect our legal rights.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
Data Retention
We may retain booking information, communications, invoices, property information, and related business records for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and satisfy legal or accounting requirements.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To submit a privacy request, please contact Exclusive Media using the contact information provided on our website.
Cookies & Analytics
Our website may use cookies or similar technologies for essential website functionality, analytics, security, and improving the user experience. Third-party services integrated into our website may also use their own cookies or similar technologies.
Third-Party Services
Our website may integrate with third-party services for booking, payments, maps, media delivery, analytics, or other functionality. Those services are governed by their own privacy policies and practices.
Children's Privacy
Our services are intended for real estate professionals, property owners, businesses, and other adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Exclusive Media
Privacy inquiries may be submitted through the contact information provided on our website.